The Hydrapak No Leak™ Guarantee
Hydrapak guarantees the workmanship and and materials in every product will stand up for the use which they were designed.
Hydrapak will repair or replace, at its option, the defective part or the product at no additional charge. The No Leak™ Guarantee does not cover damage caused by normal wear and tear, natural breakdown of materials over a product lifetime, accident, improper care or cleaning, non-standard usage or negligence.
RESERVOIRS & COMPONENTS
Hydrapak offers a product lifetime guarantee on its reservoirs and components against manufacturing defects with material and workmanship.
BACKPACKS, SOFTFLASKS™, & WATER BOTTLES
Hydrapak branded backpacks, SoftFlasks, and water bottles are guaranteed to be free from manufacturing defects in material and workmanship for a period of two years from the date of purchase.
Hydrapak supplies over 50 other brands with hydration reservoirs for their pack designs. We offer assistance with many of our partner brands and the following have special warranty instructions:
- Geigerrig – Although we manufacture the pressurized reservoir system for Geigerrig, they will handle the warranty claims for their systems. Please contact Geigerrig directly. http://www.geigerrig.com/warranty.htmlPhone: 1-801-823-3336
- Ultraspire – The Ultraspire bite valve is their own design. Ultraspire will handle warranties on their bite valves. Hydrapak will handle warranties on the reservoirs. http://www.elitecreators.com/warranty/Phone: (435) 275-0004
Hydrapak offers replacement parts, like bite valves, tubes, and sliders, if you have lost or damaged a particular component. For more information, see our Reservoir Component page.
Please fill out our warranty form and we will contact you with further information on submitting your product for a warranty claim.